CGV
Preamble
The language of these terms and conditions is French.
All bookings/orders placed on the “Franck PUTELAT” website (https://www.franckputelat.com//) are subject to these general terms and conditions.
Reservations/ orders are kept on a durable medium and can be communicated to you, on request, for any order greater than 120 euros.
We inform you that, to the extent that you book/order online, your agreement regarding the content of these terms and conditions does not require a handwritten signature.
In effect, your agreement will be to tick the box corresponding to the following sentence: “I acknowledge having read and accepted the general conditions of the site.”
Article 1 – The Parties
These general conditions of sale govern the relations between the company La Table de Franck Putelat, 80 Chemin des Anglais 11000 CARCASSONNE
Telephone: +33 4 68 71 80 80 and you, its customer, consumer or professional.
This site is the property of “The Table of Franck Putelat”.
Address: 80 Chemin des Anglais 11000 CARCASSONNE
Telephone: +33 4 68 71 80 80
Email: contact@franck-putelat.com
You, a customer of «Franck PUTELAT», are a private or professional consumer. By your reservation/ order, you acknowledge that you have the full legal capacity to commit yourself under these general conditions of sale.
Article 2 – The offer
Offers and prices are valid as long as they are visible on the site, within the limit of available places.
Article 2.1 – Availability of reserved seats
Availability information is provided at the time of placing your order.
In the event of unavailability after placing your order, you will be notified by email upon receipt of the information in our possession.
Your unavailable order will be automatically cancelled and you will be refunded if your bank account has been debited.
Article 2.2 – The price
Prices are quoted in euros including all taxes (VAT + other taxes).
The Table de Franck Putelat reserves the right to change its prices at any time but reservations will be charged on the basis of the rates in force at the time of your validation of the order.
Article 3 – Booking
Article 3.1 – Booking
On the Internet: https://www.franckputelat.com/
By telephone: +33 4 68 71 80 80
Article 3.2 – Order validation
Once your order is complete, you access your shopping cart by clicking on the button provided for this purpose.
By consulting your cart, you can read the summary of your order.
You then access a form in which you can register on the site by completing the form that asks you for your personal data (name, surname, telephone number, etc.).
You must verify the completeness and compliance of the information you provide when booking, including your telephone number.
The Table of Franck Putelat cannot be held responsible for any errors of input.
To confirm your order, you must click on the «order» button.
Article 4 – Payment of the price
To pay your order, several payment methods are available to you during the final validation of the purchase order:
– Credit card: Payments by credit card are made through transactions secured by our payment provider, STRIPE.Credit card details are encrypted using the SSL (Secure Soket Layer) protocol, and never pass through the network in clear. Payment is made directly to the bank.
If the bank refuses, the order will not be honoured and will be automatically cancelled.
Article 5 – The right of withdrawal
As a private consumer, in accordance with the legal provisions in force, you have a period of fourteen (14) days from the conclusion of the contract, without having to justify reasons or pay penalties.
In case of cancellation beyond 14 days of withdrawal, the deposit is not refunded.
To exercise your right of withdrawal, call 04 68 71 80 80 or email boutique@franckputelat.com.
Article 6 – Customer Service
For any information or question, our customer service is at your disposal from Monday to Saturday from 10am to 5pm:
– By phone: 04 68 71 80 80
– Email: contact@franckputelat.com
Article 7 – Intellectual Property
All texts, illustrations, images reproduced or represented on the site of Franck Putelat’s Table are strictly reserved for copyright as well as for intellectual property.
As such, and in accordance with the provisions of the Intellectual Property Code, only use for private use is permitted, subject to different or more restrictive provisions of the Intellectual Property Code. Any reproduction or partial representation of the site of Franck Putelat’s Table or all or part of the elements found on the site of Franck Putelat’s Table is strictly prohibited.
The company names, trademarks and distinctive signs reproduced on the website of La Table de Franck Putelat are also protected under trademark law. The reproduction or representation of all or part of one of the aforementioned signs is strictly prohibited and must be the subject of a prior written authorization of the proprietor of the mark.
Article 11 – Nominative information
Information and data about you are necessary for the management of your booking and for our commercial relations.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to enable us to improve and personalize the services we offer you and the information we send you.
In accordance with the French Data Protection Act of 6 January 1978, you have a right of access, rectification and opposition to your personal data.
Simply write to La Table de Franck Putelat by post at 80 Chemin des Anglais 11000 CARCASSONNE or by email at contact@franckputelat.com
In accordance with the regulations in force, your letter must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the reply must be sent to you.
A response will be sent to you within two (2) months of receipt of the request.
Article 12 – Liability
The photos are provided for illustrative purposes.
Article 13 – Mediation in consumer disputes
In accordance with Article L.612-1 of the Consumer Code et seq., the consumer customer has the possibility of recourse, in case of dispute, to a conventional mediation procedure or to any other alternative dispute resolution method.
You can use this mediation service for consumer disputes related to a reservation on the site.
In accordance with the rules applicable to mediation, any consumer dispute must be expressed in advance in writing before any request for mediation
